Unclaimed
Epson
Reviews and Complaints
450K
CLAIMED LOSSES
610
TOTAL REVIEWS
71K
PAGE VIEWS
6
ISSUES RESOLVED
Epson Reviews
DISAPOINTED
Hi i have the Epson wf-4740 I gave it the appointed update and now it will not recognize my ink cartridges from other not Epson, find this a little disturbing, was not oriented when I bought the printer. this is not called profesional, really disapointed with Epson.
1 comment
ID
Location
Las Piedras, Las Piedras
Product
Epson Pro Wf-4740 Printer
New Reviewer
1st time user of Epson WorkForce WF-7710
I have used HP all in one printer for years, and after looking at different reviews, I decided to purchase this Epson unit,,,BIG MISTAKE!!!! If I could have one wish right now, is that EPSON would take this unit back,,HORRIBLE. #1. Cannot receive faxes, had to have the Geek squad out, paid too much $$$ for them and still no faxes. My fax number can not be recognized in this stupid unit. #2. When my phone rings, the HP identified the telephone number in the view finder, not EPSON. #2. The ink cartridges empty too too too fast!!! #3. To attach a document, and figure out the procedure, was horrible. #4. DO NOT LIKE EPSON WF7710..PLEASE TAKE IT BACK, GIVE ME MY $$$ BACK, SO I CAN BUY AN HP UNIT. #5. No specials on cartridges at Office Max, Staples or other stores, like HP offers. This unit is unacceptable in my world Please return your comment Epson.
1 comment
ID
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
New Reviewer
Letter to the CEO
Dear Mr Kratzberg (CEO), You got me. As a fairly loyal Epson printer customer, I fell for your latest firmware update that promised to improve my security. I wasn’t quite expecting that the security in question was that of your highly coveted ink revenue. I now own a bricked product with your company name on it, with no way to revert back to the previous working firmware version, waiting for me to go out a purchase $150 of Epson ink so that I can resume printing. Sorta reminds me of the extortion hackers that locked up computer access until you paid their ransom demands. I just can’t think of a better way for you to help out your competitors. So, rather than spend the $150 on the ink I have decided to just buy another non-Epson printer. I am sending back my bricked Epson printer to you. I am hoping that you will give it to the executives that sold you on this fantastic idea, for print out their updated resumes; after of course, installing your special Epson security safe ink. Former Epson Customer,
ID
Location
Menlo Park, California
Print Cartridges No Longer Working
I just read that there is a class-action suit regarding your latest firmware update. Here's the downside to your stupid decision that limited printer cartridges to EPSON alone... You'll pay dearly in settling your lawsuit, plus, nobody is going to buy your printers and cartridges anymore. I have four printers that are going straight in the garbage tomorrow. Time to visit Costco and Sams Club and buy ANYTHING but Epson. Dumb decision. Whose idea was that?
ID
Location
Granite Bay, California
Product
Epson Printer
Epsons raw greed
Purchased an Epson printer and because they changed the game I can no longer use it unless I buy overpriced Epson ink. They updated the firmware without telling me about the change. Raw greed.
ID
Location
Columbia, Pennsylvania
Product
Epson Wf-3720 Printer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFirmware update required me to buy a new printer
Used the recent firmware update and can no longer use my less expensive printer cartridges. This is a new low, will never again purchase Epson products.
ID
Product
Epson Wf-3720 Printer
Cons
- Keep popping up with error code at ink change
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
New Reviewer
My 3rd party inks have been throttled by the new Epson update.
I'm going to throw my printers in the garbage and buy from another brand. with the new update, there is an error message saying that the printer doesn't recognize the ink and now my print quality has gone down. it is evident that is done on purpose and with malicious intent.
1 comment
ID
Product
Epson Wf-7620 Printer
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExpensive paperweight
After a firmware update the printer no longer recognizes the ink cartridges it was printing from. Not replacing the expensive ink cartridges. Cheaper to buy a better printer, the first day a pin holding the paper for the sheet feeder was broken. I should have returned it then.
1 comment
ID
Product
Epson Xp-446 Printer
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund
New Reviewer
Malicious firmware no better than adware or spyware.
I am so disgusted with Epson right now. I purchased my Epson 446 printer. I purchased my ink. In no way should Epson be able to lock up my printer because I choose to use re-purposed ink cartridges. I bought this printer because I am a Girl Scout Leader/Volunteer who wears many hats. I need a printer that will hold up. I also need a printer for some small home jobs too. I was in the middle of a print job and locked up because I decided to run the firmware update and now it will not recognize my ink. I wasted money buying this printer because now I cannot do anything with it. I just purchased $50+ in ink. I will not be forced to use Epson ink. I will go buy a new printer, and I will never recommend or buy another Epson product.
ID
Location
Oil City, Pennsylvania
Reason of review
Firmware-Spyware
Loss
$150
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBricking cheaper ink
sent update of firmware that prevents me from using cheaper ink. NOt a good way to do business. I'll never do business with Epson again.
ID
Pros
- Prinkter worked until the update that sabotaged it
- Product before they changed it
Cons
- Epson preditory tactics used on customers
- Bad policy on ink
- Poor business policy
Reason of review
Bricking
Loss
$300
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible Customer Service
Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed the ink I ordered never arrived and it has been a hassle. Epson takes 3 days to research the problem and then YOU have to call them back for an answer. Epson will not contact you back when they find a solution. I am now in the waiting period with no ink and and getting back logged with copies needing printing. There is no store near me in a rural area. My suggestion is to spend a few more dollars and use a reputable company which uses only Fed Ex or UPS for delivery. Don't say I didn't warn you.
ID
Pros
- Ink less expensive
Cons
- Yet states they use fed ex
- Uses us post office for delivery which is usually a lost item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer
UPDATE
The last update disabled my printer because they want me to by their ink! I refuse. I'll never buy another EPSON!!!
ID
Location
Deland, Florida
Printer is now a brick
DO NOT UPDATE YOUR FIRMWARE. I wish I had seen this warning before I did it earlier today. I was a Canon faithful for a long time, but when my Canon died, I got a great deal on an Epson. I used it for quite a few months, always getting the cheaper ink and using it with...
View full review
ID
Reason of review
No Warning on Issues
Loss
$100000
Preferred solution
Full refund
New Reviewer
Epson 4105 slow, ink guzzler
Brand new printer. I used up the included ink so replace it with new cartridges. It's going to lock me out now because the magenta which I replaced yesterday is showing that it's going empty!!! I printed about 5 pages! I've had an Epson xp830 which I could use for at least one month with the amount of printing I do!! The new black ink cartridge cost $43! I promised myself I would not buy another epson but it was an emergency buy for business in a small town with limited options. Wrong!! I should have gone back to a Canon printer which I've had in the past!!! This is extremely a slow, cheap plastic expensive to operate unit! I will never purchase an epson again!
ID
Cons
- Ink guzzler
- Cost of ink
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
New Reviewer
WF-2750 should be called WTF - 2750
This Epson Workforce 2750 inkjet printer is a disaster from every standpoint... First off we had the Epson WF 630 and it was acceptable. It was at least intuitive and fairly reliable. This 2750 model is nothing but problems. This printer is not user friendly at all....
View full review
ID
Location
Oak Brook, Illinois
Product
Epson Wf-2750 Printer
Reason of review
Bad quality
Loss
$1000
Preferred solution
Develop a better product. My "loss" is with time and aggravation. I'm donating the printer to Goodwill.
- Prev
- 1
- ...
- 24
- 25
- 26
- 27
- 28
- ...
- 41
- Next
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Epson
Epson has ya by the balls all ways. Cartridges BIG ripoff.
Bought new cartridges 4 disappeared in 4 days.The black only showed about fifty percent. Easy to figure out why my WF-4740 was discounted they make ya buy only their cartridges at an unreasonable price. A set of cartridges not far from what i paid for the printer.
Give ya credit Epson your pros at customer ripoff and obviously Epson could care less. If by chance ya have the courage to email me im at loubierman@***.net, If ya email me from what ive learned about epson ill probably fall of my chair.