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Constantly in need of repair

1.0
Details
Epson printers are horrible. My Espon Artison printer is constantly giving error messages. Called the company. They were not going to cover the cost of repair. They offered a 15% discount on the purchase of another Epson. Why in the world would I buy another Epson? They are lemons. The ink costs are astronomical and the printer constantly is telling me I am low on ink! It constantly tells me there are printer jams when there are none. It now has stopped working completely!! It is only 2 years old!! I understand that there has to be a limit to warranties. But they have to come up with better solutions. AVOID EPSON PRODUCTS!!
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ID
#633194 Review #633194 is a subjective opinion of poster.
Location
Tecumseh, Ontario
Product
Epson Printer
Pros
  • Answered the phone
Cons
  • Printer is junk
Reason of review
Damaged or defective
Loss
$200

Changes firmware to detect after market ink. DESTROYS!

Printer worked well with after market cartridges, not best quality but passable. Then, Epson kept telling me that I must download new "firmware." BIG MISTAKE! This is malware, designed to ferret out non epson cartridges, and, after a warning, to ruin your prints. Run away! This is your warning. If you buy, prepare to pay Exhorbitant prices for Epson ink, or throw the printer out. Ink is what they make their money on, printers are just sold to dispense their expensive ink. Hundred words, just to explain how the thieves are trying to rip us off. Listen up! Run very far from these printers.
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ID
#627523 Review #627523 is a subjective opinion of poster.
Location
Colton, Oregon
Reason of review
Pricing issue

Workforce Wf-2530 Printer Review

1.0
Details
The Epson probably 2530 that I bought didn't even last one year of the product is terrible the inside units of the product is inferior it does not last and their customer assistance and try to get to his supervisor is almost impossible
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ID
#626795 Review #626795 is a subjective opinion of poster.
Location
Baltimore, Maryland
Reason of review
Bad quality

Epson's GS6000 printers and services are DOA.

1.0
Details
We made the mistake of buying 2 of them. From day one we had nothing but head strikes. The other problem but not the only was color shift, panel # one color didn't match panel two. No body from Epson has any idea why it does this. Head strikes consume 50% of our material, not to mention their high price inks at @***.oo / liter. their method of repairing a printer is the trial and error method, of coarse you pay for it too. While their repair group is trialing and erroring you are shut down making no money. I could add more thru *** circus of none productive printer repair attemps that fixed nothing. I wouldn't recommend an Epson wide format printer to my worst enemy. The Epson printers and service have the plague, stay away from them. We have yet to hear from Epson why all the head strikes or color shift. Our second printer is still not repaired.
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ID
#626387 Review #626387 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Poor
  • Printer is junk
Reason of review
Bad everything
Preferred solution
Let the company propose a solution

Ink Cartridge Review

2.7
Details
The ink scam is upsetting. Epson should supply oem chip resetters at no cost so i can use all my ink. 15 plus shipping on Amazon. It gets 25% more prints
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ID
#626306 Review #626306 is a subjective opinion of poster.
Location
Prince George, British Columbia
Reason of review
Pricing issue

Epsons are junk

1.0
Details
If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is also lame. Buy something else if you actually want to print something. For some reason, the printer always thinks magenta is low on ink. It will not print gray scale or black and white unless all colors think they have ink. The ink is there but the software holds your printout as ransom until you buy more ink. They should be sued for selling a product that refuses to work even though the customer tells it to print.
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ID
#624696 Review #624696 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Cons
  • Printer is junk
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

THE CARE NOTHING ABOUT THE CUSTOMER. THIEVES AND LIERS!

I bought this printer and stored it for a month and a half unopened. Never worked and Epson would not honor warranty even though they said they would send me a new one if the new ink did not fix the problem. They even told me to buy new set of ink cartridges and still did not work and would not refund my money on cartridges or printer. Not sure why I wanted to switch from HP but I will never buy an Epson printer again. THE EPSON CORP. ARE FRAUDS AND LIERS! BUY ANY OTHER BRAND BUT EPSON. They do not stand behind their warranty.
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ID
#621592 Review #621592 is a subjective opinion of poster.
Location
Tupelo, Mississippi
Reason of review
Warranty issue

All-in-one machine - ink cartridge issue 13 months - hardley used

Dear customer service. I contacted technical support for an issue I had with my all in one printer only to find out since it is not under warranty I need to take it to an authorized dealer to fix the hardware problem. I called the authorized dealer in my area only to find out they have an 89$ minimum charge to even look at the printer. I purchased this printer in February of 2014 for 150$. By January 2015 I had gone through 2 ink cartridges, 20$ each - Epson ink from Office Max, one black one cyan which isn't very much because I don't print very much. I mostly use the scanner function. In January, it showed that three ink levels were low black, yellow and red so I bought the full pack from Costco (Epson ink!!!!!) for $60. When I replaced the three cartridges I received an error on the full Cyan Cartridge to replace it because it was faulty. (hardly used) So I put the brand new one I just bought in to see if that would fix the problem. Obviously it did not. Oh, and the ink problem rendered the scanner useless. At this point, I am into this printer for $250, a machine I have hardly used. Now you are telling me I have to spend another $89 to get it fixed when I can go buy a new one with full ink cartridges for $120!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Needless to say, your customer service stinks and I think your product is a scam! I will never buy Epson again and will let everyone I can know not to buy Epson either. Sincerely, Dissatisfied customer!
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ID
#613479 Review #613479 is a subjective opinion of poster.
Location
Rochester, Michigan
Product
Epson Ink Cartridge
Reason of review
Bad quality
Loss
$250
Preferred solution
Full refund

Epson is very very bad, I am hoping best buy kicks them out

1.0
Details
I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know products have problem however customer service sucks. Fist you get some lower level person, then they send you to a second person. Keep in mind that you have already been in their q for five minutes. They need to get out of the printer biz. I am sure they are going to come back with some *** about how isolated this is, however looking at this site it seems like I am not alone
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ID
#567529 Review #567529 is a subjective opinion of poster.
Location
Lakeville, Minnesota
Product
Epson Printer
Loss
$250

DON'T BUY EPSON PRINTERS UNTIL YOU HAVE READ THIS

I bought an Epson XP 820 printer at the Apple store in Dallas, Texas a few weeks ago. The printer was dead on arrival: the hard drive had failed. Epson sent me another one. It too arrived with a dead hard drive. The sent me a third - it was the wrong model and the touch screen wouldn't work. The sent me a fourth- again the touch screen didn't work. Needless to say, they don't give refunds. I am waiting on my fifth. They say it will be tested before it will be sent to me - who knows. All I can assume is that there are serious design flaws in this model or there is some warehouse scam in which they keep sending computers broken computers until someone accepts them. WHATEVER YOU DO, DON'T BUY EPSON PRINTERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#560777 Review #560777 is a subjective opinion of poster.
Location
Richardson, Texas
Product
Epson Printer
Reason of review
Damaged or defective
Preferred solution
Full refund

Epson doesn't have a Customer Service department???

1.9
Details
The Epson website didn't accept my address correctly so they cancelled my order without telling me. I waited almost a week before I called to see what the hold up was. Then, once I got that sorted out, they sent me a defective printer. I spent hours on the phone with them. Apparently they don't have a customer service department. They scheduled delivery of a new printer on Remembrance day. I got shifted to five different agents, one of whom gave me a customer service phone number that was not in service. Needless to say I am fed up.
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1 comment
Anonymous
#1083277

Finding big issues in repairing a EPSON premium home projection system in Kolkata India ..model EH DM 30 HD.4 months the guys have kept my projector in the name of repair and they could find a clue as what to do ..

now They say Epson dont have spares to repair the 3 yr old projector.

I wish to sue the company if they cant help me out.

scpattnayak@***.com

product is at HI tech service . A auth Service outlet of Epson.

KOLKATA .

India.

Can anybody help me to raise my issue to their global head office guys

ID
#555053 Review #555053 is a subjective opinion of poster.
Location
Hopington, British Columbia
Product
Epson Printer

Epson Printer Review

Worst printer I have ever owned!
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ID
#538899 Review #538899 is a subjective opinion of poster.
Location
Melbourne, Victoria
Product
Epson Printer

First unit DOA. Replacement DOA. WF-3640 SUCKS!

I bought a new WF-3640 from Amazon. It could not complete the start-up cycle with paper jam messages, yet no paper installed!! Got a replacement from Epson. Can't complete the set up cycle - -grinding noises, error messages and eventually paper jam messages again!! I am sending them both back and going with another brand. I found a handful of other reviews with the EXACT same problem on Amazon. Must be a major quality control issue at the factory. Did I mention that I had to spend 30 mins on the phone with tech support for EACH problem. I had to repeat my name and info to the guy about three times and he still got it wrong!
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2 comments
Anonymous
#892244

I'm sorry you've had such bad luck with Epson. My first Epson lasted 8 years and never had an issue.

After trying several others and returning them, I purchased another Epson before Christmas last year, and it works like a dream, and when the time comes again, I'll probably purchase another.

It very well could be a batch issue, but whatever the problem, I hope you've found one by now that works well for you.

Anonymous
#892237

I am on my fourth unit -- exact same issue!!!

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ID
#536135 Review #536135 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Epson Printer

End of ink pad life death threat

I will never again buy an epson product. As my printer is dead to me, so also is epson. They have made an enemy for life. epson 800 give an end of life pad warning before it shut down my printer. I will be shorting their stock in the morning. You want to play. Here I come. I see that epson wants to be my beach, so shall it be. When your stock rolls over, you will know why and you will know who. In having a printer for less that 2 years and have it lock up because of corporate greed and then hold you hostage. I believe you know where you can place your ink pads now. Have a nice day.
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ID
#530006 Review #530006 is a subjective opinion of poster.
Location
Wrexham, Wales
Product
Epson Printer
Reason of review
Damaged or defective
Loss
$300

WorkForce Epson WorkForce 7610 - Stay Away

Upon purchasing this machine, I had high hopes because of the new technology that was touted regarding this printer. It's not exactly a user friendly machine, but I was willing to work with it. The problem was that with all its fancy bells and whistles - it would not make a simple copy without the user having to "fool" the machine. It kept giving me an error message that said "paper was ejected." What I had to do was submit a paper in the manual feed before it would consider taking it from the normal paper cassette. When I called Epson about the problem, they immediately referred me to a tech. Apparently, I am 7 days outside the 30 day customer satisfaction window. So, they agreed to allowing me to return the machine ("just this one time"), with the caveat of me picking up the shipping charges. Translation: Even if this machine is a lemon, we could care less about you as a customer. Buyer Beware.
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1 comment
Anonymous
#1046625

Same thing is happening to me this very instant, Ive just finished installing it. The people at Staples say you can return it before 15 days, the problem is !I DON'T HAVE *** TIME! This was a total waste of valuable time!

ID
#526665 Review #526665 is a subjective opinion of poster.
Location
Street, England
Product
Epson Printer
Reason of review
Poor customer service
Loss
$75
Preferred solution
If Epson paid for the return shipping, I would consider that GOOD and DECENT customer service. To deny a customer return shipping charges because its 37 days instead of 30 is a case of Customer Neglect and lack of care.