Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Epson - Warranty does not inform property and printed is junk

Epson all in one XP-600 - Purchased May, 2013 - First of all, it drinks ink like it is free. Although the quality of the printing was never great, within five months it was printing worse. After cleaning the head and doing the nozzle check several times, the printer was printing only in red. I contacted online support, told them what the problem was and what I had done. They told me to clean the head and do a nozzle check again. So I did that. Didn't work. By now, I am almost out of black ink in a brand new Epson cartridge although I had not printed hardly anything. They then told me I could get a replacement. So I called and went through that process. Then I learned that in order for them to send me a replacement, I had to have a "hold" put on my credit card for the cost of the printer which they would then *** once I returned the defective unit in SEVEN days of receiving the new one. Now, under the provisions of the warranty, it states that "Epson requires a debit or credit card number to secure the cost of the replacement printer in the event that you fail to return the defective one" within "FIVE working days." It does not say that a charge will be made immediately and then removed. I have to trust them to provide a brand new replacement within 2 to 7 days and remove the charge when I return the old one, but there is no trust on the part of the company that sold this piece of junk.
View full review
Review
#454544 Review #454544 is a subjective opinion of poster.
I AGREE with several other consumers whole heartly! EPSON CARTRIDGES (200) for the ALL-IN-ONE PRINTER (WF-2540) is a big joke! It doesn't make any sense that EPSON would "purposely" design a printer cartridge that would make the customer (via word of mouth) tell...
View full review
1 comment
Anonymous
#753235

have an epson stylus 6000.having trouble with their ink cartidges.

printer needed a new cartidge.put in one i just got directly from epson.kept saying change cartridge.put in another and it works fine.

apparently epson is sending out garbage cartridges.send time with same problem but different color.their consumer dept.was no help.

Review
#453190 Review #453190 is a subjective opinion of poster.
Loss
$13

Epson in Scottsdale, Arizona - 30 day warranty nonsense

Bought a WF7510..let it sit in box while out of state and finally got around to using it after 50+ days. Didnt work well at all and after a week stopped all together. Technical support agreed to send a replacement. Sent a refurbished unit vs my brand new unit. Called for a RTA number and got the 30 day warranty nonsense. This smells like fraud using an arbitary 30 days from shipping or purchase to justify selling *** equipment and then not backing it up with similar new goods. I have purchased Epson products for 30 years but never again. Was looking at the R3000 and above. Will look elsewhere. Disappointment and inflexible sales people.
View full review
Review
#447633 Review #447633 is a subjective opinion of poster.
Tags
  • WF7510 Fail

Horrible about epson service ...

i have purchased a printer L110 about three months ago.then a problem started in printing(service centre said as head jam).i went to the service centre for that and leave it for a day.after having service when i took it to my home i saw they have finished all the ink of the tank!!!! i printed out max to max 200 pages and the ink was almost full when i took it to the service centre,when i asked to the service centre the said it is quite natural!!!!i have launched complaints to the company's customer care centre ,but they are still not responding to my complain.
View full review
Review
#444198 Review #444198 is a subjective opinion of poster.
Loss
$1500

Epson in Kolkata, West Bengal - Highly dissatisfactory customer service and poor quality product

I bought a printer from epson, L100 model, from very beginning it demanded servicing every alternate month and the very next day of its warranty getting over, they blocked its printing skiing for servicing costing 500rs. I was agreeable to that also, but the customer servicing is so poor, u have to keep calling them, requesting them to send a support staff however, no one turns up, despite promising several days, the support staff is sooo rude and unmannered, they disconnect phons on the face, give no reference no. of complaint and are not at all supportive of helping the clients problem. Worst printers to buy in terms of after purchase servicing.
View full review
Review
#433228 Review #433228 is a subjective opinion of poster.
Loss
$6000

Epson WP-4530

Basicly are a huge steaming pile of excrement... We are on our 7th one. And yes I said 7th. The first one lasted a about 4 months. Then the pink print head went bad. We had to give the customer service guy a CC# so he would send us another one. A REFURBISHED one by the way. When they say refurbished products could have cosmetic blemishes? I wonder if they meant the huge unsightly scratches down the front of our replacement? The second lasted a week then died out right. My time is worth about $80 an hour. I have spent at least 45-50 ours messing with this. The other folks I know have Brother. They seem to work well. We are borrowing a 5 year old printer right now and it works fantasticly.
View full review
1 comment
Anonymous
#918687

I am on my 3rd one now. The ink cartridges they sent me do not work or the 3rd unit isn't recognizing the cartridges! This has been the biggest waste of money ever!!!

Review
#431824 Review #431824 is a subjective opinion of poster.
Loss
$4250

Epson in Steger, Illinois - Bad product nd horrible cust service

Epson customer service USED BE excellent , but now they are horrible......I will never buy or recommend "Epson anymore",....in this day and age most all companies are improving their customer relations but Epson is going in reverse......and their products are the worse. Epson customer service USED BE excellent , but now they are horrible......I will never buy or recommend "Epson anymore",....in this day and age most all companies are improving their customer relations but Epson is going in reverse......and their products are the worse. Epson customer service USED BE excellent , but now they are horrible......I will never buy or recommend "Epson anymore",....in this day and age most all companies are improving their customer relations but Epson is going in reverse......and their products are the worse. Epson customer service USED BE excellent , but now they are horrible......I will never buy or recommend "Epson anymore",....in this day and age most all companies are improving their customer relations but Epson is going in reverse......and their products are the worse.
View full review
Review
#431302 Review #431302 is a subjective opinion of poster.
Loss
$179

Epson in Mantua, New Jersey - Must have color ink in carts in order to print in black-only.

From our email to Epson: We bought printer a few months ago. First cartridge did not last long, but we figured it was just a starter. Second one, #124 lasted about 2 weeks with well under the 200-300 black pages we should have gotten. We bought another which then would not work at all.After spending a long time on the phone, we were told that it will not work if one or more COLOR carts are low. This is NOT what is stated online or on the instructions with the printer. It states that even if a color cart is "expended" that you can print black by selecting Plain Paper and Black Ink/Grayscale. On the phone a supervisor told me that is not the case. She is sending some color carts, but now we always have to be mindful of the color levels and be forced to buy color that we would not otherwise need. We have owned several printers and NEVER had one that would not print black when the color was low or out. This is a poor feature that you make even worse by your erroneous instructions. [It's been 2 weeks and have not received the color carts]
View full review
1 comment
Anonymous
#639483

Just got off the phone with Epson customer service / technical service. Epson agent agrees that every single one of their printers will stop printing when one of the color cartridges is empty, which could be a color cartridge when only black-and-white is being printed.

While printing black-and-white, the printer will empty all the color cartridges while performing a cleaning cycle every 4 pages, then stop the printing of B&W because a color cartridge was emptied during the cleaning cycle. Why must anyone pay for three sets of color cartridges to replace those purged during a cleaning cycle in the printing of a 700-page B&W document?

Review
#393348 Review #393348 is a subjective opinion of poster.
Loss
$40

EPSON GOREGAON SERVICE CENTRE BAD

I PURCHASED FROM BIG BAZAR A EPSON ALL IN ONE PRINTER IN MAR 2102 WHICH STARTED GIVING THE TROUBLES FROM BEGINNING. IN 6 MONTHS TIME, BLANK PAGES STARTED TO PRINT SO REPLACED THE CARTRIDGES. SAME PROBLEM REPEATED IN 2 MONTHS, CALLED THE SERVICE AGENT WHO TOOK THE PRINTER, ORIGINAL BILL & WARRANTY CARD. SINCE 12TH DEC 2012, EPSON SERVICE CENTRE IN GOREGAON MUMBAI (ALKA) HAS JUST BEEN PROLONGING THE REPAIR. HEAD OF THE PRINTER NEEDS REPLACEMENT. SOMETIMES THE EXCUSE IS THAT THE BILL IS MISPLACED, OTHER TIMES THE WARRANTY SEEMS TO BE OVER ETC. ETC. IT IS A VERY BAD AFTER SALES SERVICE. A BIG NO TO EPSON PRINTERS
View full review
Review
#375222 Review #375222 is a subjective opinion of poster.
Loss
$50

Epson in Rochester, New York - Printer dead for good after 4 years

My Epson Artisan 700 printer is just 4 years old, but apparently Epson has figured this to be long enough for their planned obsolescence to kick in. I received an error message from my printer saying: your ink pads are nearing the end of their service life. I tried contacting customer (HAHA!) service, and was told you are out of luck. Take your printer to one of our "service locations", each about an hours drive away (and I live in a major city, btw) want to ship instead? Well, those printers are heavy...how much do you think that will run you? Anyway, my choices are: drive/mail my prointer in to be repaired..prob looking at AT LEAST 100.00, OR buy a new printer. GUESS WHICH COMPANY WILL NEVER SEE MY BUSINESS AGAIN??? EPSON...YOU SUCK!!!!!
View full review
2 comments
Anonymous
#582623

You are a fool. 4 years is an eternity in a printers life.Buy a new printer and shut up.Yours is not a complaint.

It is a wail ) and a useless one at that) in the night. 8) 8) 8) 8) 8) 8) 8) 8) 8) 8) 8)

LadyScot
#582566

No different than every other electronic company out there. They are not meant to last forever, and if all you paid is $100, then you bought a disposable printer.

View more comments (1)
Review
#367633 Review #367633 is a subjective opinion of poster.