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Epson in Philadelphia, Pennsylvania - First unit DOA. Replacement DOA. WF-3640 SUCKS!

I bought a new WF-3640 from Amazon. It could not complete the start-up cycle with paper jam messages, yet no paper installed!! Got a replacement from Epson. Can't complete the set up cycle - -grinding noises, error messages and eventually paper jam messages again!! I am sending them both back and going with another brand. I found a handful of other reviews with the EXACT same problem on Amazon. Must be a major quality control issue at the factory. Did I mention that I had to spend 30 mins on the phone with tech support for EACH problem. I had to repeat my name and info to the guy about three times and he still got it wrong!
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2 comments
Anonymous
#892244

I'm sorry you've had such bad luck with Epson. My first Epson lasted 8 years and never had an issue.

After trying several others and returning them, I purchased another Epson before Christmas last year, and it works like a dream, and when the time comes again, I'll probably purchase another.

It very well could be a batch issue, but whatever the problem, I hope you've found one by now that works well for you.

Anonymous
#892237

I am on my fourth unit -- exact same issue!!!

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Review
#536135 Review #536135 is a subjective opinion of poster.

Epson in Wrexham, Wales - End of ink pad life death threat

I will never again buy an epson product. As my printer is dead to me, so also is epson. They have made an enemy for life. epson 800 give an end of life pad warning before it shut down my printer. I will be shorting their stock in the morning. You want to play. Here I come. I see that epson wants to be my beach, so shall it be. When your stock rolls over, you will know why and you will know who. In having a printer for less that 2 years and have it lock up because of corporate greed and then hold you hostage. I believe you know where you can place your ink pads now. Have a nice day.
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Review
#530006 Review #530006 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$300
Upon purchasing this machine, I had high hopes because of the new technology that was touted regarding this printer. It's not exactly a user friendly machine, but I was willing to work with it. The problem was that with all its fancy bells and whistles - it would not...
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1 comment
Anonymous
#1046625

Same thing is happening to me this very instant, Ive just finished installing it. The people at Staples say you can return it before 15 days, the problem is !I DON'T HAVE *** TIME! This was a total waste of valuable time!

Review
#526665 Review #526665 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$75
Preferred solution
If Epson paid for the return shipping, I would consider that GOOD and DECENT customer service. To deny a customer return shipping charges because its 37 days instead of 30 is a case of Customer Neglect and lack of care.

Epson - XP 410 will not print from internet or files

Just like a smart phone, this printer will do everything but make a phone call or print in this case. It may not even do all the other things on it's menu, but I will never find out. I want to print a page from the internet or a file and it will not do it. This is what I bought it for --- to be a PRINTER. All it wants to do is be my friend and let me know it is wi fi ready, although not really! What a waste of money. Although it is now in about 5oo pieces and I am feeling somewhat better about the tech *** being sold on the market lately, I will never buy another Epson product --- EVER.
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Review
#517373 Review #517373 is a subjective opinion of poster.
Loss
$100

Epson XP-810 uses ink like crazy.

First of all, if I had known that Epson is owned by Seiko, I would never have bought this printer. Secondly, although the black ink was used up pretty fast from the beginning, since the latest firmware "upgrade", black ink cartridges are now completely used up in ONE DAY of normal printing. Although I have not made a totally accurate count, it appears that the LARGE black ink cartridge is good for, maybe, 100 pages. At $12.99 each from Office Depot, that works out to just short of $0.13/page for ink alone. Epson/Seiko are a bunch of thieves, and I will NEVER, EVER buy another Epson/Seiko product again. I intend to also submit a formal complaint to Office Depot about this issue. Although I am a regular customer at Office Depot, and have been for a number of years, I am seriously considering switching my allegiance to a different office supply company. Epson/Seiko can go to ***.
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Review
#515962 Review #515962 is a subjective opinion of poster.

Epson stylus C88+. What a Piece of ***!!!!!!!!!!!!!

I purchased an Epson stylus C88+ about one year ago; I have never been so disappointed with a product in my life! (1). the paper feeder does not pull the paper in straight, so you can never print true. (2). the ink jets are constantly clogging up (unbelievable). (3) It has a hard time managing colors correctly on any setting. So here it sits on my desk as a paper weight! I purchased an HP Office jet pro 8600 plus, excellent printer, absolutely no problems, love it! I owned an Epson stylus 860; it was the best printer I ever used, until it broke after 8 years. So in conclusion, Epson printers are not what they used to be, poor quality, and just out for profits, and living off their past reputation! DON’T ever buy any Epson product!!!!!!!
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Review
#514967 Review #514967 is a subjective opinion of poster.
Loss
$149

*** epson ..doesnt print black only when one of the other color cartridge is empty

it's so annoying...I just bought a black cartridge but the printer not allowing me to print even black only as one of the other three cartridges is empty. I have on nx430 stylus. Had I known this issue before, I would have never bought this printer. Epson should familiarize buyers beforehand of this shortcoming before selling their printers. I feel like I have just wasted $23 for buying the black cartridge and not to mention the cost of this dumb Epson Printer itself. No more buying of any products from Epson. I don't trust this company any longer.
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Review
#511335 Review #511335 is a subjective opinion of poster.

Review about Epson Xp-400

XP-400, just says error, turn off and back on. Just 1 big cycle, *** you Epson!
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Review
#509469 Review #509469 is a subjective opinion of poster.

Epson in Ballina, New South Wales - Ink cartridges cannot be recognised

Just bought a new set of ink cartridges because the last set 'were unable to be recognised'. Replaced the old with the new (even though the old hadn't been used before either) and the same messaged is displayed when trying to print a page. Thats $ 120 or so on ink cartridges without a page being printed. I purchased the Epson printer 1 year ago when i needed a printer every morning everyday for a month and now the that time has come again. Last time i was able to have a friend print off my papers for me to troubleshoot. It would be nice to have a printer that does its job as a toaster toasts bread.
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Review
#502263 Review #502263 is a subjective opinion of poster.
Loss
$120

Epson in Washington, District Of Columbia - Defective machines

Epson XP 810 is a disaster. I have had 2 replacement machines after the first worked for only 4 months. The second replacement could never be connected to a computer the third has failed after 2 days after being connected and unlike the first is using or showing ink being used at an impossible pace - 10 pages for a black cartridge and now half used color cartridges although there has been almost no color printing - only on margins of a small number of pages. Have also had false messages - e.g. that the paper size is incorrect in the midst of printing an article although the paper is the same as has been printed. The service people for the most part have been responsive although it takes a long time 1.5 and now 1 hour to resolve the problem as to why it is not printing though connected to a computer although the Epson tag says it is not connected.
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Review
#496216 Review #496216 is a subjective opinion of poster.
Loss
$200