Latest review first
Epson in Ballina, New South Wales - Ink cartridges cannot be recognised
Just bought a new set of ink cartridges because the last set 'were unable to be recognised'. Replaced the old with the new (even though the old hadn't been used before either) and the same messaged is displayed when trying to print a page. Thats $ 120 or so on ink cartridges without a page being printed. I purchased the Epson printer 1 year ago when i needed a printer every morning everyday for a month and now the that time has come again. Last time i was able to have a friend print off my papers for me to troubleshoot. It would be nice to have a printer that does its job as a toaster toasts bread.
Ballina, New South Wales
Epson in Washington, District Of Columbia - Defective machines
Epson XP 810 is a disaster. I have had 2 replacement machines after the first worked for only 4 months. The second replacement could never be connected to a computer the third has failed after 2 days after being connected and unlike the first is using or showing ink being used at an impossible pace - 10 pages for a black cartridge and now half used color cartridges although there has been almost no color printing - only on margins of a small number of pages. Have also had false messages - e.g. that the paper size is incorrect in the midst of printing an article although the paper is the same as has been printed. The service people for the most part have been responsive although it takes a long time 1.5 and now 1 hour to resolve the problem as to why it is not printing though connected to a computer although the Epson tag says it is not connected.
The ink runs out WAY too soon and then the printer locks up until you go buy more of whatever color is out. There is NO option to just use the black in to print in greyscale. It's very noisy and the display 'help' lacks any specific information. Now, after surfing the...Read more
My all in one (WiFi, scanner, copier, fax, printer) Epson Artisan 800 stopped working, because it stated that the printer's parts (waste ink pads) reached the end of their "service life". Upon researching I found a reset utility (provided by Epson) that allowed me to...Read more
$400 piece of junk made by Epson
I bought Aristan 1430 hoping to print some large format pictures. After 14 months and printing less than 200 pages waste ink has to be replaced (so said printer) and does not allow me to print anything. Old models had reset utility, but not this one, and the customer service is a *** joke. I refuse to paid for the repair plus the shipping cost to fix what was free before. They got greedy on inks, service and product providing cheap junk to loyal consumers. I hope they will go out of business soon. I was a big fan of Epson for years but from now on EPSON ID DEAD TO ME.
Will never buy an Epson printer ever again. When one of the many ink cartridges are out the printer is in effect "dead" and will not let you print unless you replace the cartridge. Even if you have a full black cartridge. I wish I would have known this when buying...Read more
Epson and Officemax doesn't honor their warrenty
On-line chat with Officemax service warrenty. Kandy: I will be happy to assist you. May I please have your full name, address, and phone number listed on the account please. JEFF NEWELL: jeff newell JEFF NEWELL: phone # withheld on this site JEFF NEWELL: is the account on the receipt? Kandy: No it would be your information. JEFF NEWELL: where is that? Kandy: I just need your current address. JEFF NEWELL: address withheld Kandy: Thank you Jeff. I show an Epson printer purchased on 7/15/13 for $179.99 is this correct? JEFF NEWELL: yes Kandy: Great! How can I help? JEFF NEWELL: printer will not copy, print not even a test page. I called Epson support they will not fix it unless I purchase a $99 service plan that last for 7 days Kandy: I am showing that you have a 1 year gaurantee with the manufacturer. Our coverage does not begin until 7/15/14. JEFF NEWELL: I talked to the tech at the store and the manager. They said if Epson refuses to honor ther warrenty I should call this number, the printer is usless at this point and I have an in home business that I have to have a printer Kandy: I understand your concern, but we can not file a claim until your plan begins. JEFF NEWELL: so officemax is ok that epson doesn't back there product and I'm out a $179 + tax printer Kandy: Again I apologize but I am not able to file a claim at this time. JEFF NEWELL: I'll have to share this with the net and as many other sources as I can
Epson - Warranty does not inform property and printed is junk
Epson all in one XP-600 - Purchased May, 2013 - First of all, it drinks ink like it is free. Although the quality of the printing was never great, within five months it was printing worse. After cleaning the head and doing the nozzle check several times, the printer was printing only in red. I contacted online support, told them what the problem was and what I had done. They told me to clean the head and do a nozzle check again. So I did that. Didn't work. By now, I am almost out of black ink in a brand new Epson cartridge although I had not printed hardly anything. They then told me I could get a replacement. So I called and went through that process. Then I learned that in order for them to send me a replacement, I had to have a "hold" put on my credit card for the cost of the printer which they would then *** once I returned the defective unit in SEVEN days of receiving the new one. Now, under the provisions of the warranty, it states that "Epson requires a debit or credit card number to secure the cost of the replacement printer in the event that you fail to return the defective one" within "FIVE working days." It does not say that a charge will be made immediately and then removed. I have to trust them to provide a brand new replacement within 2 to 7 days and remove the charge when I return the old one, but there is no trust on the part of the company that sold this piece of junk.
I AGREE with several other consumers whole heartly! EPSON CARTRIDGES (200) for the ALL-IN-ONE PRINTER (WF-2540) is a big joke! It doesn't make any sense that EPSON would "purposely" design a printer cartridge that would make the customer (via word of mouth) tell...Read more
Epson in Scottsdale, Arizona - 30 day warranty nonsense
Bought a WF7510..let it sit in box while out of state and finally got around to using it after 50+ days. Didnt work well at all and after a week stopped all together. Technical support agreed to send a replacement. Sent a refurbished unit vs my brand new unit. Called for a RTA number and got the 30 day warranty nonsense. This smells like fraud using an arbitary 30 days from shipping or purchase to justify selling *** equipment and then not backing it up with similar new goods. I have purchased Epson products for 30 years but never again. Was looking at the R3000 and above. Will look elsewhere. Disappointment and inflexible sales people.
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