Epson
Reviews and Complaints

Up until this afternoon I'd fight a chain saw to get an Epson Printer. Almost two years ago while I was out with a shattered kneecap, my Epson 1400 printer almost literally went up in smoke. In a bind for a printer we replaced it with a Brother multi function printer that had 2 paper cassettes, and Scanner, Copy, Fax capability. I decided on Brother primarily because I regularly need to print on 8.5 x 11 letter size paper, and then 11 x 17" Tabloid size paper. At first I could not get the printer to work automatically with both paper types, but 15 or 20 minutes with a Brother Tech Support person, and downloading a new version of the printer driver had me up and running like I thought the printer should run. When we get heavily into design mode it is not unusual to run through a lot of ink, and a ream of paper can have a lifespan figured in fractions of a day, I'm sure that had a great deal to do with the Brother giving up the Ghost 10 days ago. Since I had a History of Good good luck with Epson for almost 20 years and, when I saw an Epson Work Force 7620, an All in One with many Whistles, and Bells, and 2 paper cassettes in the local Office Depot I didn't hesitate to get it, looking forward to Quality print on multiple paper sizes again. Once the 7620 was on my table I went about setting the paper sizes for the 2 cassettes, but could not get the printer to pick a paper size based on the document size specified in my design program. After my experience with BrotherI was sure a call to Epson Tech Support would be another 15-20 minute conversation.NO such luck. After hearing the same sob story from two semi warm bodies in Tech Support, that basically told me Epson was no longer smart enough to have their printers Auto Select paper size based on the size of the document on my computers desktop. In desperation I talked to "Joe" in Customer relations, hoping to hear a different story. What a pipe dream, he was less help than the first two. He made a half hearted excuse, and apology for my problems, but didn't seem to care if the printer worked or not, or even if I took it back to Office Depot, got my money back, and bought a competitors printer. IMHO Epson once had "Fine" printers, and Tech support people that "Gave a Damnm" about customer satisfaction and loyalty. Now it appears that after you lay down BIG BUCKS for a printer, if you are satisfied that's good, if you are unhappy they just don't give a ***! They're too big for one complaint to bother them. I hate to do this to the nice folks at Office Depot, but If I'm still within the return, No questions asked period, this Worthless Workless Force 7620 will be boxed up and in Office Depot's storeroom by noon tomorrow.

I bought this printer Epson XP-315 hardly used it, then the black Cartridge was expended and i bought a new one, guess what, the colored one is also expended and now my printer is blocked in a mode that i need to buy all the other colored Cartridges just to PRINT IN BLACK AND WHITE! I feel used just spend alot of money on Cartridges for nothing. Complete SCAM, how are they alowed to do this!!! I just wanna cry, I had an important paper to print in black and white, and have a printer at home that DOESN'T PRINT! Feel so frustraded..

Epson printers are horrible. My Espon Artison printer is constantly giving error messages. Called the company. They were not going to cover the cost of repair. They offered a 15% discount on the purchase of another Epson. Why in the world would I buy another Epson? They are lemons. The ink costs are astronomical and the printer constantly is telling me I am low on ink! It constantly tells me there are printer jams when there are none. It now has stopped working completely!! It is only 2 years old!! I understand that there has to be a limit to warranties. But they have to come up with better solutions. AVOID EPSON PRODUCTS!!

Printer worked well with after market cartridges, not best quality but passable. Then, Epson kept telling me that I must download new "firmware." BIG MISTAKE! This is malware, designed to ferret out non epson cartridges, and, after a warning, to ruin your prints. Run away! This is your warning. If you buy, prepare to pay Exhorbitant prices for Epson ink, or throw the printer out. Ink is what they make their money on, printers are just sold to dispense their expensive ink. Hundred words, just to explain how the thieves are trying to rip us off. Listen up! Run very far from these printers.

The Epson probably 2530 that I bought didn't even last one year of the product is terrible the inside units of the product is inferior it does not last and their customer assistance and try to get to his supervisor is almost impossible

We made the mistake of buying 2 of them. From day one we had nothing but head strikes. The other problem but not the only was color shift, panel # one color didn't match panel two. No body from Epson has any idea why it does this. Head strikes consume 50% of our material, not to mention their high price inks at @2oo.oo / liter. their method of repairing a printer is the trial and error method, of coarse you pay for it too. While their repair group is trialing and erroring you are shut down making no money. I could add more thru *** circus of none productive printer repair attemps that fixed nothing. I wouldn't recommend an Epson wide format printer to my worst enemy. The Epson printers and service have the plague, stay away from them. We have yet to hear from Epson why all the head strikes or color shift. Our second printer is still not repaired.

The ink scam is upsetting. Epson should supply oem chip resetters at no cost so i can use all my ink. 15 plus shipping on Amazon. It gets 25% more prints

If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is also lame. Buy something else if you actually want to print something. For some reason, the printer always thinks magenta is low on ink. It will not print gray scale or black and white unless all colors think they have ink. The ink is there but the software holds your printout as ransom until you buy more ink. They should be sued for selling a product that refuses to work even though the customer tells it to print.

I bought this printer and stored it for a month and a half unopened. Never worked and Epson would not honor warranty even though they said they would send me a new one if the new ink did not fix the problem. They even told me to buy new set of ink cartridges and still did not work and would not refund my money on cartridges or printer. Not sure why I wanted to switch from HP but I will never buy an Epson printer again. THE EPSON CORP. ARE FRAUDS AND LIERS! BUY ANY OTHER BRAND BUT EPSON. They do not stand behind their warranty.

Dear customer service. I contacted technical support for an issue I had with my all in one printer only to find out since it is not under warranty I need to take it to an authorized dealer to fix the hardware problem. I called the authorized dealer in my area only to find out they have an 89$ minimum charge to even look at the printer. I purchased this printer in February of 2014 for 150$. By January 2015 I had gone through 2 ink cartridges, 20$ each - Epson ink from Office Max, one black one cyan which isn't very much because I don't print very much. I mostly use the scanner function. In January, it showed that three ink levels were low black, yellow and red so I bought the full pack from Costco (Epson ink!!!!!) for $60. When I replaced the three cartridges I received an error on the full Cyan Cartridge to replace it because it was faulty. (hardly used) So I put the brand new one I just bought in to see if that would fix the problem. Obviously it did not. Oh, and the ink problem rendered the scanner useless. At this point, I am into this printer for $250, a machine I have hardly used. Now you are telling me I have to spend another $89 to get it fixed when I can go buy a new one with full ink cartridges for $120!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Needless to say, your customer service stinks and I think your product is a scam! I will never buy Epson again and will let everyone I can know not to buy Epson either. Sincerely, Dissatisfied customer!

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know products have problem however customer service sucks. Fist you get some lower level person, then they send you to a second person. Keep in mind that you have already been in their q for five minutes. They need to get out of the printer biz. I am sure they are going to come back with some *** about how isolated this is, however looking at this site it seems like I am not alone

I bought an Epson XP 820 printer at the Apple store in Dallas, Texas a few weeks ago. The printer was dead on arrival: the hard drive had failed. Epson sent me another one. It too arrived with a dead hard drive. The sent me a third - it was the wrong model and the touch screen wouldn't work. The sent me a fourth- again the touch screen didn't work. Needless to say, they don't give refunds. I am waiting on my fifth. They say it will be tested before it will be sent to me - who knows. All I can assume is that there are serious design flaws in this model or there is some warehouse scam in which they keep sending computers broken computers until someone accepts them. WHATEVER YOU DO, DON'T BUY EPSON PRINTERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The Epson website didn't accept my address correctly so they cancelled my order without telling me. I waited almost a week before I called to see what the hold up was. Then, once I got that sorted out, they sent me a defective printer. I spent hours on the phone with them. Apparently they don't have a customer service department. They scheduled delivery of a new printer on Remembrance day. I got shifted to five different agents, one of whom gave me a customer service phone number that was not in service. Needless to say I am fed up.

Worst printer I have ever owned!