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Epson - The most ridiculous bizarre and frustrating problem ever

2.5
Details
This has to be the stupidest most screwed up situation ever. I have a Japanese EPSON LP-M20. One of its "features" is that it will print and scan PDF files to, and from a memory stick. Sounds pretty standard right. But here is the rub. If I create a PDF on my PC and stick it on a memory stick, the printer tells me that it is an "unrecognised format" and wont print. It will *ONLY* print a PDF from memory stick if that PDF was created by scanning to memory stick from the M20 printer itself. A thorough read of the manual confirms this fact. What the ***??? Not only do the motivation behind this astound me, the fact that this was discussed implemented and programmed into my printer by several people without anyone saying "Why the *** would we do that". Luckily my small school has become profitable enough to lease a professional small office printer, so the EPSON is getting the thorough smashing it deserves very soon.
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ID
#744323 Review #744323 is a subjective opinion of poster.
Location
Fukuoka, Fukuoka Prefecture
Product
Epson Printer
Cons
  • Does not care about their products working for the consumer
Reason of review
Damaged or defective

Epson - Printer Review from Sunrise Manor, Nevada

2.3
Details
Have used my printer about 100 times and have owened my WF2540 for 19 months. Today I try to print all it will do is eject one page of paper then display "Out of Paper" I have tried to update the drivers the firm ware and reset the printers defaults. In every mode copy or print it does the same thing. All tech support tells me is it is out of warranty nothing we can do. But you can sent it to are service center for repair. At twice the cost of purchase! What a waste
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ID
#730278 Review #730278 is a subjective opinion of poster.
Location
Sunrise Manor, Nevada
Product
Epson Printer
Reason of review
Bad quality

Epson - Who designs this junk?

Ink spills out on my fingers but printer says cartridge is empty? Never before saw a printer that could not find its own ink supply *** design, needs color cartridges to print all black? I do not print a lot in color and cartridges are empty when I need them. No better than HP, Canon or Kodak. I have had all three in multiple models and they are all so poorly manufactured they cannot stand up to even a home office. Ink jet or laser, makes no difference except in purchase price. I wish I could say cloud printing is great, but it doesn't work well on my Epson printer which puts itself in the pause mode. REDESIGN THIS PIECE OF GARBAGE.
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ID
#729936 Review #729936 is a subjective opinion of poster.
Location
Ansonia, Connecticut
Cons
  • Xp310
Reason of review
Bad quality
Preferred solution
Send me a new one free AFTER you redesign this model.
1.0
Details
I bought a WF-3640 from Costco. My use of the printer is very minimal but the unit failed within warranty period. I got a refurbished replacement eventually. However, it failed again within one month. I called the customer support, asking for a reasonable resolution. I...
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1 comment
Anonymous
#1312320

I too had a similar experience. Epson Customer service is horrible!!

ID
#726313 Review #726313 is a subjective opinion of poster.
Location
Burlingame, California
Product
Epson Printer
Cons
  • Product
  • Customer care
Reason of review
All of the above
Loss
$200
Preferred solution
Full refund

Epson WF4630 A Waste!

3.0
Details
Purchased one thinking it was going to work in occasional use. Within 30 days after warranty expired the logic board went bad. Epson said that model they will not stand behind. I suppose $300 is too cheap for them to fix. Printer was rated for heavy use, I did heavy scanning and light printing and it went bad quick, just not within warranty period. Don't buy it, its a waste and Epson won't stand behind it. Funny, if it carries a name of Work Force you would think it could stand up to a light printing load and a heavy scan load. It did not stand up at all. They are not dependable. If you buy one, you better not depend on it.
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ID
#726227 Review #726227 is a subjective opinion of poster.
Location
Gaffney, South Carolina
Product
Epson Printer
Cons
  • Does not care about their products working for the consumer
Reason of review
Bad quality
Loss
$299
Preferred solution
Send me a new logic board to replace the one going bad

Epson - Unsatisfied customer

1.0
Details
Just purchased this printer last week on the advice of Target employee. POrinter ink already out and when I replaced the ink, it says not compatible. then gives an error msg for a paper jam. what a total waste of time and money!!!!! then,m the cust svc tech gives me a direct number, not toll-free. really? worst customer svc ever. If target refuses to takie it back w/o refund, it goes in the trash. What a total waste of time and money. Epson should be ashamed for marketing such a poor product and for operating a second-rate call center. I am calling from the US....is it too much to ask that I receive quality service, instead of a third-rate Pakistani who cannot begin to help? Last time I buy Epson.
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ID
#725907 Review #725907 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Waste money
  • Keep popping up with error code at ink change
  • Keep ask 4 ink after put new ink
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Epson - Lines on copies and scans

2.5
Details
I called support about a problem that I was having, with every document that goes through the feeder the printer puts vertical lines straight down the documents. I have tried cleaning the rollers as suggestions by the manual to no success. Tech support was absolutely useless, they told me to contact a service center two hours away or purchase another printer through their loyalty program. This printer is only about a year old and if this is the best service that I can get out of an Epson printer I would not recommend that anyone purchase one of these printers. I use this printer for legal documents so I can't have lines in the documents.
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ID
#723551 Review #723551 is a subjective opinion of poster.
Location
Stafford, Virginia
Cons
  • Waste money
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Epson XP- printer--big mistake

1.0
Details
By designing the XP-printer to shut down if one of its ink cartridges is low is a big marketing mistake. You got me in buying one of your printers but I, and many of my friend, will never buy another Epson product. If your CEO is that dishonest and sneaky, one has to believe he is not capable of offering a good product at competitive prices. To get to hundred words let me add !@ 1234 5677 8--9--09--9-99-9-9-9-0a 9aadd adadd adass Don't need one hundred words. to get this message across- If your CEO is that dishonest and sneaky, one has to believe he is not capable of offering a good product at competitive prices. To get to hundred words let me add !@ 1234 5677 8--9--09--9-99-9-9-9-0a 9aadd adadd adass Don't need one hundred words. to get this message across-
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ID
#722426 Review #722426 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Not as described/ advertised
Preferred solution
find a honest CEO
1.0
Details
Worked 3 months. Ink don't last. At ink change either error code 0x9d or ink change message is popping up. You cannot get out. It's not the cable it scans ok. Tested with multiple printer same issue. What's worst is at purchase no one tell you tech support is not toll...
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3 comments
Anonymous
#1175160

I'm in the same boat and this sinking *** is no fun - I have the WF-7620 so I went on the higher end side of the capabilities for 11x17 half sized engineering plots. I had a Brother *** out on me before and decide to never recover from a basic paper jam.

This is ridiculous. Does no one make affordable 11x17 printers/scanners that actually last? Tired of the printer revolving door.

I really loved the printer until all of this started over 6 months ago. It actually worked again for a bit - enough to bleed me of new ink purchases then it went back to the 0x9d error.

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ID
#721921 Review #721921 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Design nice
Cons
  • Waste money
  • Want but cannot get refund
  • Keep popping up with error code at ink change
Reason of review
Bad quality
Loss
$300

Epson - WF-7620

Bought a new WF-7620 at Staples in Napperville, IL off route 59. Salesmen strongly suggested I also buy the XL ink package for another $60.00. Have gone through the starter ink without printing a single page of anything. The same clerk at the Staples suggested installing the XL size ink kit. SO I did and are nearly out of ink and still cannot print anything. Taking back to staples tomorrow and expect to get the printer replaced and a full set of ink (XL) If they want to put yet another Epson off onto me I will insist they set it up and print with it there. I quit using epson several years ago and went to Brother, but; bought one from Staples and it did not work and the size I needed was only available in the Epson 7620. Should have waited for them to order in the Brother most likely would have been quicker and cheaper.
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ID
#697084 Review #697084 is a subjective opinion of poster.
Location
Naperville, Illinois
Pros
  • To be determined
Cons
  • Wasted valuable time
Reason of review
Damaged or defective
Loss
$259
Preferred solution
Let the company propose a solution

Never buy an epson printer

1.0
Details
I have printed probably about 5 times since buying this printer. The first time I ran out of ink. After printing a contract. I bought a new set of ink, probably spent about 50.00 dollars, yesterday and I am out of ink already. I printed only 4 times on it and not any thing lengthy, some recipes on index cards. I am out of ink already in one day. This is a piece of *** printer. I have never reviewed anything but felt I had to to deter people from spending money on this. Do not buy this. You are better off purchasing a printer that uses a toner cartridge. I know its a bit expensive but it is cost effective. Do not buy an Epson if you don't want to be spending 50 bucks 2x a week.
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ID
#691640 Review #691640 is a subjective opinion of poster.
Location
Kitsap County, Washington
Product
Epson Printer
Cons
  • Product
Reason of review
Item is a waste of money I have spent over 200.00 already
Loss
$200
Preferred solution
Full refund

Epson - Always a "Software Update" and it still never works

1.0
Details
Had a Epson 3000 for years, it finally stopped working because Epson chose not to update the drivers for new operating system. Got a new Epson Artisan 1430 - needed something to tile logos on 11x 17 paper. Box says it will do it. Two printers later, (Yes, I sent them back after the Techs couldn't fix the problem over the phone), I find I'm now out of waurentee, and it has still, to this day, not been able to print an 11 x17 page of paper. Thanks Epson for promising, and NEVER delivering. Tech have claimed the problem was the paper was Plain instead of Glossy. Techs have claimed it was the computer, (Changed out computer, and even bought a new one, still didn't work). Techs have claimed it Always needs to be updated software. Techs don't know ***!
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ID
#689713 Review #689713 is a subjective opinion of poster.
Location
Yacolt, Washington
Product
Epson Printer
Reason of review
Damaged or defective

Epson - Unreliable printing

Nx430 is the worst printer i ever purchased. print either does not print or get unreadable results. I did all maintenance and changed all ink cartridges to no avail several times. once a new black cartridge was defective. I'm throwing this one away and very leary about getting another Epson of any model. I liked it for it's size but if it don't print then it's just a piece of junk to me. i'll probably look at Brother, hp, cannon for my next printer. sorry to leave Epson but i have no choice. i wasted too much paper and tired of troubleshooting with no results.
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ID
#663399 Review #663399 is a subjective opinion of poster.
Location
Flushing, New York
Cons
  • Printer is junk
Reason of review
Bad quality
Loss
$79
Preferred solution
Let the company propose a solution
1.0
Details
I have gone through 3 epsons wf 3620 I have spent 100's of dollars on ink and cant get the thing to print.it takes so much ink to get the print head unclogged or aligned that by the time you are finished you are out of ink and it still does not print then you spend...
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2 comments
Anonymous
#1551711

My Epson 3620 is a piece of junk! Im very frustrated and pissed off!

Epson was no help! I havent gone through a set of cartridges and the thing stopped printing properly!

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ID
#650633 Review #650633 is a subjective opinion of poster.
Location
Greenville, California
Product
Epson Printer
Pros
  • Answered the phone
Cons
  • Printer is junk
Reason of review
Bad quality

Epson Projector Ex 51 Review from Ringgold, Georgia

1.0
Details
First I wanted to be said I've been at Epson customer for 20 years. I have an ex 51 Epson projector. The easiest fan to replace is a fan Epson says the consumer is not to replace. It's the only fan not bolted in where you don't have to remove any electronics to replace and it's the only fan that cools the lamp. Epson can not give me a part number on it. I will never purchase an Epson product ever again. I would not recommend Epson to anyone. I truly hope this cost Epson so much money that they would have wished they would have just sent me a new projector or at least just giving me the number
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ID
#645444 Review #645444 is a subjective opinion of poster.
Location
Ringgold, Georgia
Reason of review
Bad quality